All of our malas and bracelets are made to order and will be shipped out within 3 days from date of purchase. Upon shipment you will receive an email notification which will include your tracking number. Once the tracking number has been issued Zen Dreamer is no longer responsible for the completion of delivery and it will be up to the customer to handle any shipping related issues directly with Canada Post. While we do not guarantee an exact delivery date please allow 2-7 business days for delivery. At this time we offer expedited Canada Post shipping within Canada at a flat rate of $5 and expedited Canada Post shipping to USA at a flat rate of $12. For any other questions regarding shipping please don't hesitate to contact us.
Happy Shopping :)
Hey, change happens and we understand that. Our return policies are as follows:
We offer 21 days from the date of purchase to accept returns on unused and unworn merchandise for a full refund. We ask that all returns are shipped back to us in the original packaging including any tags attached. We cannot accept any returns on worn or used merchandise due to the purity and unique energetic qualities of the materials. Once you have received your order, if for any reason it has not met your expectations (this includes size, fit, colour, etc.) please contact us right away via email so we can do our very best to ensure you end up completely happy with your purchase. Return shipping costs are the responsibility of the customer and must include a tracking number. If your mala or bracelet breaks within 60 days of your purchase please contact us to discuss repair policies.
If you have any questions regarding returns or shipping please do not hesitate to contact us and we will be happy to help in any way that we can. :)